Are you on the job market or you just want to learn what opportunities are available out there? Magnum Search Group is always looking to connect with top talent within the Heavy Equipment, Ag, Material Handling and Transportation Industries.

Our clients are looking for Heavy Equipment Mechanics, CDL Drivers, Shop Foreman, Service Managers, Branch Managers, Operations Managers, Engineers, Product Support Specialists, Territory Managers, District Managers, General Managers and VP level candidates across Canada and the United States.

Please have a look at our newest opportunities. We hope to hear from you soon!

Field Service Technician

Location: Columbia, SC, United States
Magnum Search Group has partnered with a leader in construction equipment sales and rental. Together we are in search of a Field Service Technician to join their team in Columbia, SC.  This is a great opportunity for someone who enjoys working in a fast-paced environment with a strong potential for future growth and career advancement.

POSITION PURPOSE:

Service, repair, recondition and assemble customer and Dealership equipment, new, used, and rental.
Maintain and operate shop equipment and tools, performing quality work, as quickly and profitably as
possible.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Department Responsibilities - Any of the following activities as assigned by the Branch Manager:
  • Diagnose problems and determine what repairs are needed.
  • Perform inspections as required.
  • Repair, service, recondition, or assembly of equipment.
  • Keep accurate, easy-to- read records of work as it is performed.
  • Maintain a clean work area including the machine being serviced.
  • Check and report any shortages and malfunctions to the Branch/Service Manager.
  • Maintain and care for all shop tools, machines, and equipment.
  • Complete disassembly and inspection, as quickly as possible, so parts may be ordered early and repair work can be scheduled promptly.
  • Notify Branch/Service Manager when parts need to be expedited.
  • Suggest any additional repairs needed to Branch/Service Manager and/or customer.
  • Keep shop vehicles clean and serviced.
  • Review product bulletins periodically.
  • Participate in regular and on-going training as needed, including safety training.
  • Stay current with technical changes.
  • Supply own hand tools in a neat and professional tool chest.
  • Operate overhead cranes as required.
  • Work safely with other technicians in shop/field environment.
  • Follow all company policies and procedures as outlined in the Employee Handbook.
  • Administer warranty claim procedures for all machines sold.

Customer Service:
  • Develop a focus on customer satisfaction and retention of all customers in the Service Department.
  • Review customer complaints and solutions with the Branch/Service Manager. Eliminate the cause of customer complaints whenever possible.
  • Resolve and handle customer complaints in a timely manner.

Miscellaneous Duties:
  • Maintain a safe and clean working environment in the Service Department.
  • Develop good working relationships with other departments and other managers within the dealership.

QUALIFICATIONS:

Education/Certification: Associates degree in Diesel Mechanics preferred, but not required.
Required Knowledge: Thorough knowledge of Service Technician practices and procedures.
Experience Required: Three or more years of Service Technician experience preferred.
Skills & Abilities: Able to diagnose, troubleshoot, and repair construction/agricultural equipment and machinery.

COMPENSATION:
  • Competitive hourly wage
  • Company truck & cell phone
  • Health Insurance  
  • Dental and Vision Coverage  
  • Paid vacation/Time Off  
  • 401k
Please send resumés to nateshields@magnumsearch.com
or
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